For more information about shipping please click here.

We accept secure payments for local customers via credit and debit cards.
 

Note that additional exchange fee may apply if your currency is other than GBP.

All major credit cards from Visa, Mastercard and American Express are supported.

Before submitting a return we advise to let the rug sit and take its shape on the floor. Some  products are folded and tightly packed and may need up to 72 hours to take the original shape.

Sometimes it can take approximately up to a week.

For more information about return & refund policy click here. 

COVID-19/Brexit updates

We are right now experiencing some delays to the UK due to COVID-19 restrictions and new Brexit processes. Your orders will be sent as soon as possible but please expect slightly longer delivery times than normal.

Thank you for the patience during this period.

WoollyFluff is responsible for any customs and taxes applied to your order, all fees imposed during delivery are our responsibility and will be refunded. Tax is included in the sales price.